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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AromaBox™ at subscribe@aromaboxme.com by AromaGirls LLC’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘AromaBox™’ at subscribe@aromaboxme.com by AromaGirls LLC or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 8321 Floyd Street Overland Park Kansas United States 66212. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Due to the subscription basis, any changes in pay dates or ship dates will result in notification.
  1. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  1. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  1. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  1. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  1. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Refund / Cancellation Policy

If you feel that a product is not as described, you received a wrong item, or your item was damaged during shipping, please contact us via email to discuss possible solutions, including  refund, return or exchange. Our email address is subscribe@aromaboxme.com.

The following policy is written and created to meet the criteria required of us by our creditors and credit card processing companies. Please contact us immediately if you have any questions or concerns about any product you’ve ordered from us:

Returns & Refunds

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, salves, balms, sprays, lotions, creams, powders, or customized items (such as cards and postcards) cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your refund, with or without a return, we require a receipt or proof of purchase. In many cases, with proof of identity, we may be able to verify your purchase on our end, but this is not a guarantee. Please do not send your purchase back to us without contacting us.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at subscribe@aromaboxme.com and send your item to: 8321 Floyd Street Overland Park Kansas United States 66212.

Shipping

Our products are shipped within seven days of our ship date for subscription boxes (the 1st of the month on a bi-monthly basis) or 2-3 days of purchase for standard retail items using the following carriers: USPS . To return your product, you should mail your product to: 8321 Floyd Street, Overland Park Kansas United States 66212. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

It is our goal to process, fill and ship your order within two (2) or three (3) working days. We do work on weekends and holidays, but if your order is received after 5 pm central time or on a weekend or holiday, it may add one extra day to this process. In the case of a custom order, the processing and shipping time will be emailed to you separately.

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